FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can I get samples for test firstly?

Sure, sample for test firstly be available, but isn’t free.

Do you have a minimum order quantity?

Sample and small order be acceptable for us, but if you have your customized requirements, will have MOQ limited, please note and understand!

Can I add my Logo on the product?

Laser marking with your Logo or Brand on lamp body be available and be free. Please share us your design in CDR/PLT format to check firstly.

What's your warranty terms?

2years warranty for all lamps, 3years or 5years for led drivers, 10years for track rail & light housing and other LED lighting accessorie.  If any quality problems on our side in warranty period, we will arrange the repair or replacement.

How does your factory do regarding quality control?

Our factory always believe quality is our market.

We will strictly control the quality of the materials, including the LED chip, the power supply, the housing and the other related accessories.

We have pre employment training for new employees and conduct irregular employee skill tests.

Before mass production, we also make samples internally.

We will conduct 100% testing to ensure that each lamp is functioning properly before packaging.

Aging time, Usually all of our led fixtures will keep aging more than 12hours, including temperature test, shock test and switch test.

May i have your payment term?

Full payment in advance for small order if less USD5000, and 30% deposit and 70% balance before shipping for bulk order if without customized requirements.

TT in USD/CAD/EUR/GBP/CNY/JPN all be ok for us, and Alibaba payment be available if you need. 

What's the delivery time of the orders?

Sample can be delivery during 3~7days, 7~15days for 100~1000pcs, and 15~25days for 2000~5000pcs, FYI.

Will you delivery the right goods as ordered? How can I trust you?

Yes, we will. The core of our company culture is honesty and credit.

We warm welcome customer or his agent or his 3nd party come to our factory for detail checking.

We protect customer's design, sales area competiton, ideas of design and all of your private information.

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